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paradigm shift in business banking 
For small and medium sized enterprises in canada

The ecosystems that support banks, their customers, and other intermediaries (such as fintechs) are undergoing a paradigm shift due to ever-changing customer expectations, demographics, technology, and business models. While banks have already begun creating innovative solutions to meet the challenges of tomorrow, it is important to get back to the basics – ensuring that a scalable foundation exists which future innovations can be built upon. Consequently, this POV will address questions such as:

• What are the recent trends which affect business banking for SMEs?
• How do SMEs feel about the services offered by their existing banks?
• How can banks, and business banking, evolve to better adapt to customer needs, regulations, and new entrants?
• What solutions should banking platforms offer to accommodate the innovations of tomorrow?

For more information on this POV and other interesting news in the world of payments, please contact:

Diana Halder: diana.halder@capco.com
Daman Gill: daman.gill@capco.com